We are committed to providing a safe and enjoyable shopping experience for our customers. Please read our Exchange and Return Policy carefully.
Exchange Policy:
Exchanges are allowed only if an alternative size of the same product is available
Exchange requests must be submitted via WhatsApp
A copy of the invoice or the order number must be provided when requesting an exchange
Exchange requests must be made within one day of receiving the product
The product must be unused, in its original condition, and with the tag still attached
The packaging must be intact and include all original accessories
The customer bears all shipping costs
The exchange request will be canceled if there is no response to the delivery courier’s contact attempts after three attempts
Exchange requests will be processed within 5 to 10 business days inside Saudi Arabia, and 7 to 14 business days outside Saudi Arabia
Return Policy:
Returns are accepted only in the case of a manufacturing defect
Return requests must be submitted via WhatsApp
A copy of the invoice or the order number must be provided when requesting a return
Return requests must be made within one day of receiving the product
The product must be unused, in its original condition, and with the tag still attached
The packaging must be intact and include all original accessories
If the product has a manufacturing defect, we will cover all return shipping costs and provide 10% compensation in the form of a discount code
The return request will be canceled if there is no response to the delivery courier’s contact attempts after three attempts
The refund will be issued using the original payment method within 7 to 14 days after the return request is approved
The return process will be completed within 7 business days after the product is received from the shipping company, via bank transfer
For returns paid through Tamara, the return request will be processed after the order is canceled through Tamara
For returns paid through Tabby, the return request will be processed after the order is canceled through Tabby
For more information or inquiries, please contact us. We are happy to assist you and strive to ensure your complete satisfaction with our products and services.
